- what information we collect;
- how we use that information;
- how this information is shared;
- your rights; and
- other useful privacy and security related matters.
It is important to check back often for updates to this policy. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Service and/or contact you using other methods such as email.
Who is the Data Controller?
Client Cover's data controller is 2direct Ltd Oakwood House, Elton Peterborough. PE8 6RU
We have appointed a Data Protection Officer ('DPO').
Our DPO is Phil Hayes and Phil can be contacted at email@example.com via our free phone on 0800 246 11 34 (from the UK) or via post 2direct Ltd Oakwood House, Elton Peterborough. PE8 6RU. Please see the
'Your Rights' section below.
Information we collect
When you use our Services, we collect the following types of information:
Information you provide us:
We collect information about you when you enquire about our or use services. This information may include, but is not limited to your name, postal address, e-mail address, phone number, and any other details as might be requested from you for the purpose of an enquiry about and/or continued use of our Services.
We may also collect information from you if you request information or customer support.
We may also collect the following information details such as traffic information, location data and other communication data (including IP address and browser type) collected by your availing of the Services; device information including unique device identified; pages visited and content viewed, links and buttons clicked, URLs visited before and after you use our Service.
Third Party and Publicly Available Sources
Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties such as service providers and publicly available websites (i.e. social media platforms), to comply with our legal and regulatory obligations, offer Services we think may be of interest, to help us maintain data accuracy and provide and enhance the Services.
If you contact us through Facebook or Facebook adverts, Facebook provides us with some of your Facebook user details. We may use these details for the purposes of contacting you regarding your potential claim.
How do we use this information
We process personal information for these Services and business related purposes:
Enquiry assessment, verification and management: We use personal information such as your name, email address, phone number, and information about your potential medical negligence claim or business to provide our Services to you.
As a condition to using our Services, we will ask you to share your precise geolocation so we can ensure that we are authorised to provide the Services to you in your location. The above processing is required in order for us to provide the Services to you.
We may also use personal information to enforce our terms and conditions. Personalisation: We use personal information to deliver and suggest tailored content to personalise your experience with our Services. This is processing which is necessary for the purpose of our legitimate interests in delivering or presenting relevant content to our customers.
Marketing and events: Subject to any preferences you have expressed (where applicable), we use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, online, push notification or otherwise. We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you.
If we send you a marketing email or SMS, it will include instructions on how to opt out of receiving these marketing communications in the future. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your enquiry.
We will, from time to time, send you marketing material which may of particular interest to you. These marketing messages will provide you with information about the products, services, active promotions or offers available to you by Client Cover.
Except where we use your personal data for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you notify to us in respect of electronic direct marketing communications, we process personal data for marketing purposes as necessary for the purpose of our legitimate interests in promoting our products and services.
Diagnostics, research and development: We use personal information for internal research and development purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to develop new content, products and services. To carry out testing and analysis. This processing is necessary for the purpose of our legitimate interests.
Legal and regulatory obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; and (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence.
Profiling: In accordance with our legitimate interests detailed below or to comply with our legal obligations, we carry out profiling and analysis based upon your location data, age, , interests and behaviours for the following purposes:
Risk and analysis; and Legal obligations:
We may be required to use and retain personal information for; loss prevention; and to protect our rights, privacy, safety, or property, or those of other persons in accordance with our legitimate interests.
How is the information shared
Your personal information may be transferred or disclosed subject to appropriate agreement, to third parties (for example with independent medical consultants) for the processing of that personal information based on our instructions and in compliance with this policy and any other appropriate confidentially and security measures. For consumers with a potential medical negligence claim we will never pass your contact details on to our independent solicitor firms. If we think you have a claim which should be investigated you will be given the option to be transferred through to one or our independent solicitor firms where you can then provide your personal details for your claim to be investigated subject to you signing an Conditional Fee Agreement with the relevant independent solicitor firm.
Third parties for legal reasons:
We may, from time to time, retain trusted third parties to process your information to provide us with services such as medical consultants to provide us with medical reports on your behalf in relation to your claim or in relation to solicitor businesses to undertake a financial risk assessment.
We will share personal information when we believe it is required, such as:
To comply with legal obligations and investigate your claim.
International Transfers We do not transfer data outside European Economic Area.
Under the General Data Protection Regulation, you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.
Access to personal data: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please see the Contact Us section for information on how to contact us.
You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.
Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect. We provide you with account settings and tools to access the information associated with your account.
Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent. To opt out of marketing, you can use the unsubscribe link found in the marketing communication you receive from us. For other marketing preferences, you can visit the My Account tab when you log into your account or the "Contact Us" option within the relevant Service.
Right of erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.
Right to data portability: This right allows you to obtain your personal data that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format which enables you to transfer that personal data to another organisation. You may have the right to have your personal data transferred by us directly to the other organisation, if this is technically feasible.
Right to restrict processing of personal data: You have the right in certain circumstances to request that we suspend our processing of your personal data. Where we suspend our processing of your personal data we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions.
Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims.
Rights relating to automated decision making and profiling: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process. We are satisfied that we do not make automated decisions of this nature.
How to contact us
For any requests related to your personal information or any of your rights referenced above, please feel free to contact us in one of the following ways:
- Via email firstname.lastname@example.org
- Via phone on 0800 246 11 34
- Via post 2direct Ltd Oakwood House, Elton Peterborough. PE8 6RU
Filing a complaint
If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority.
Other useful privacy & data security related matters
Retention We retain personal information for as long as we reasonably require it for legal or business purposes. Please note that we may be required in certain circumstances to retain your information indefinitely. We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.
We recognise that online security and data protection is an area of vital importance for all our customers, so it is important to us that you have confidence in the security of your personal details before you contact us. We are committed to employing security measures to protect your information from access by unauthorised persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration and damage. Our technological security solutions are very advanced and are governed by a mature framework. Our approach is focused on preventing risks. In order to help us in this regard, we employ pseudonymization and encryption whenever possible to reduce the impact of any potential incidents. As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and Client Cover will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.
You should be aware that when you access or use our content, products and services, we may collect information from your devices through the use of 'cookies'. Cookies perform various different functions, and the purpose of this policy is to give you a clearer understanding of:
- What cookies are
What are cookies?
Cookies are used by our websites to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively. We use both session cookies and persistent cookies to perform various functions across our sites. Session cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Persistent cookies can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your interests.
When you visit our websites, Cookies will be placed on your device in two ways. Cookies placed by Medical Negligence Team, as the site operator, are called "first party" Cookies. Cookie may also be placed on your device by a party other than Medical Negligence Team, such cookies are known as "third party" cookies. Examples of the uses of third party cookies include collecting information about browser habits and providing tailored content to you. While there are many different uses for first and third party cookies, the cookies used by us all fall into one of the following four main categories of cookies:
- Strictly Necessary Cookies
- Functionality Cookies
- Performance Cookies
- Third Party Marketing / Targeting Cookies
Set out below is more information on these categories of cookies, including their purpose and whether these cookies collect personal data:
Strictly Necessary Cookies
These cookies are strictly necessary to enable you to navigate our websites and to use the features you have requested during the course of your experience. They are used to provide content to you, as a user, and to provide products and services that you have requested. Such cookies are essential to help your device download or stream information so that you can navigate around our websites, use its features and allow you to return to pages you have previously visited.
Some of these cookies do collect your personal data in order to function. They may collect the following types of personal data:
- IP address
- Location data
- Cookie Validity
These cookies are used to recognise you when you return to our websites and allow us to remember the choices you make and to enable us to provide improved features. They also enhance the functionality of our websites by storing your preferences. Functional cookies record information about choices you've made (such as language preference) and allow us to provide more personal features.
Functional cookie expire after a maximum 2 years. Functionality cookies can be deleted from your browser history at any point before their expiry time.
These cookies are used to collect information on website usage. Such cookies are used to provide aggregated statistics on visitors to our websites. These statistics are used for internal purposes to help us to test and improve the performance of our websites, providing a better user experience.
Additionally, we use a number of tools to assess cookie information at an aggregate level to carry out analytical functions on our site including, Google Analytics.
While these cookies do not identify you personally while you are not logged in, they will collect your browser information and anonymised data, for the purposes outlined above.
You can amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your preferred web browser.